Call Center Representative-Remote Job at BCforward, Peoria, AZ

a29Ma1V2VG1HbHNjU0tWMXJrWXU4Lzdid0E9PQ==
  • BCforward
  • Peoria, AZ

Job Description

Position Title: Education and Compliance - Call Center Agent - Remote

Location: 1600 W. Monroe St. Phoenix, AZ 85007

Duration: 06 Months contract

Job Description

The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting.

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests.

To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

  • Answering incoming phone calls in a fast paced environment
  • Resolving Tier 1 level issues
  • Reviewing taxpayer accounts
  • Verifying, gathering and simultaneously updating key information
  • Educating taxpayers of online resources and current tax policies
  • Submitting requests for payment arrangements
  • Documenting actions taken into multiple systems
  • Participating in all team engagement activities
  • Meeting performance expectations

Skills Required:

  • Strong ability to multitask
  • Basic use of Microsoft Word, Excel and Google Workspace
  • Basic math skills are required - addition, subtraction, multiplication and division.
  • Communicate well both in writing and verbally
  • Great interpersonal skills
  • Retain knowledge easily
  • Creative in problem solving
  • Goal oriented
  • Organized

Skills Preferred:

Spanish-speaking

Experience Required:

Previous two positions should each be at least one consecutive year in a fast-paced call center.

National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

High school diploma or equivalent

Job Tags

Contract work, Remote work,

Similar Jobs

CyberCoders

Roofing Installer - Commercial / Industrial / Government Job at CyberCoders

Summary We are seeking a skilled and experienced Roofing Installer to join our team. The ideal candidate will have a strong background in roofing installation, repair, and maintenance. This position requires attention to detail, proficiency with roofing materials, and...

Drama Kids of North Columbus

Theater Teacher - Part Time Position/Intern Job at Drama Kids of North Columbus

 ...develop kids who are able to strive and thrive.We work with our students' imagination and creativity to develop literacy skills, public speaking, leadership, teamwork and acting abilities, all while building their confidence in a fun and professional atmosphere.As a... 

TalentBridge

Corporate Strategy & M&A Manager Job at TalentBridge

 ...risks and improvement opportunities, escalating key issues when necessary Develop and nurture strong relationships with investment banks, private equity firms, advisors, and relevant industry contacts Support deal sourcing, market intelligence, and strategic... 

Russell Tobin

French Translator Job at Russell Tobin

Turn your passion for language into Impact. Join RUSSELL TOBIN Job Title: Speech and Language Annotator Location: Bellevue, WA 98004 Pay Rate: $18/hr to $19/hr. Duration: 10 months (with possible extension)________________________________________ About...

LocumTenens.com

Sr. Financial Analyst Job at LocumTenens.com

 ...The Senior Financial Analyst analyzes relationships and trends of financial activity, develops and maintains divisional budgets and forecasts, and researches and answers questions regarding KPIs that drive financial performance. Additionally, the Senior Financial Analyst...