Job Description

THE COMPANY

Great Northern Cabinetry, a manufacturer of high-quality custom cabinetry sold through a nationwide network of kitchen and bath dealers, produces approximately 20,000 cabinets per year. Located in the Village of Rib Lake, WI (a 15-minute drive to the county seat in Medford, WI), Great Northern Cabinetry began in 1972 and employs approximately 85 people. The company is the village’s economic engine and its largest employer.

THE POSITION

The Customer Service Representative plays a vital role in our organization’s success by delivering exceptional support and building strong relationships with our customers. Reporting directly to the Manager, Customer Service, this position serves as a key connection point between our clients and our internal teams—ensuring questions are answered, issues are resolved, and every interaction reflects our commitment to outstanding service.

RESPONSIBILITIES

• Respond to questions regarding product, its applications, use, customization capabilities, etc.
• Edit, analyze and interpret incoming orders covering a wide scope of company products to clarify terminology, completeness of information, missing information, or mis-stated information, pricing, required drawings, etc.
• Input into the order entry computer system all required order information, producing an Order Acknowledgement.
• Coordinate the pricing of special items and drawings as required.
• Verify shipping dates based on information provided by the Scheduling department.
• Check Acknowledgements to the original order. Secure any additional information from the customer and fax the acknowledgement to the customer for their approval.
• Generate shipping labels and all required data for manufacturing. Distribute this information to the proper departments and file the Customer Service department’s copies.
• Resolve problems with the customer or rep. regarding quality control issues, damaged, late or incorrect shipments, pricing issues, etc.
• Always be cheerful, helpful and follow up on all customer needs and inquiries.
• Transcribe information from the order sheets, double check pricing, obtain totals, discounts, freight charges, etc.
• Prepare invoices and distribute to the customer and sales rep, filing the company copy with the Acknowledgement and all other associated documents.
• Must be willing to be crossed trained in other areas.
• Maintain housekeeping within the work area and follow all other company policies.
• Other duties as assigned.

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