Job Description

Key responsibilities:

• Deliver professional trainings with interactive approaches that drive participation and retention
• Participate in development of training content improves Operators’ ability to deliver services to customers
• Recommend content improvements based on in-class feedback
• Migrate (as appropriate) training content to virtual environments
• Clearly and concisely communicate lessons learned, best practices, and complex ideas to a broad range of audiences, both in writing and in person.
• Support the development of moderated virtual libraries, dashboards, and databases that give local Corporate Security teams the information they need to continuously improve their services.
• Potential ability to travel periodically

Required Qualifications:

• Bachelor’s degree in relevant field
• Detail oriented, excellent analytical, verbal, and written communication skills, especially narrative writing
• High levels of integrity and discretion in handling confidential information

Preferred Qualifications:

• 2+ years’ experience in training, education, communications
• Advanced degree
• Six Sigma or Lean Certification
• Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels
• Strong change management and influencing skills; ability to negotiate and communicate across all levels of the organization
• Demonstrated experience and proficiency in effective written and verbal communication

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