Job Description

Product Delivery Manager

Smart Energy Water (

Full time permanent

Columbus, OH

Company Overview

SEW, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future- ready.

A Couple of Pointers:

• We are the fastest growing company with over 420+ clients and 1550+ employees.
• Our clientele is based out in the USA, Europe, Canada, Australia, Asia Pacific, Middle East
• Our platforms engage millions of global users, and we keep adding millions every month.
• We have been awarded 150+ accolades to date. Our clients are continually awarded by industry analysts for implementing our award-winning product.
• We have been featured by Forbes, Wall Street Journal, LA Times for our continuous innovation and excellence in the industry.

Overview

SEW is seeking a Product Delivery Manager to join our award-winning team in delivering innovative technology solutions spanning mobile, enterprise, and web applications. The ideal candidate is a highly organized individual, with a good technical understanding of web and mobile applications, has strong experience in leading teams on internal / external facing products and projects and interacting with stakeholders, design and technical team members to get things done.

Responsibilities

• Own delivery and execution of enterprise SaaS implementation projects
• Lead cross-functional teams across client and internal stakeholders to ensure project success
• Manage technical scoping, timelines, risks, and escalations
• Guide API and integration discussions with client IT teams and internal engineering
• Oversee implementation of third-party payment solutions (e.g., Chase, Braintree, and etc…)
• Work with product and support teams to transition implementations to go-live and beyond
• Maintain strong client relationships and drive alignment on delivery milestones
• Eliciting and documenting requirements, discovering and documenting workflows, leading the product strategy, prioritizing needs and wants, evaluating and assessing risks, planning, tracking, and managing assigned projects.
• The candidate will identify issues proactively, resolve conflicts, escalate if necessary, and work across the organization.
• Work closely with the cross functional teams, communicate priorities, and work with key stakeholders to ensure expectations are managed, and the project delivered to satisfaction.
• Responsible for ensuring teams adhere to (and/or aid in the creation of) the development and consistent application of product design principles, design patterns and shared code libraries to ensure efficient and scalable product development.
• Deliver end-to-end solutions for clients by drawing from a strong background across multiple disciplines including development, architecture, integration, testing, business analysis, organizational change management, and project management knowledge.

Requirements

• 5–10 years of experience in technical project or delivery management within a SaaS or enterprise software company
• Proven success delivering complex enterprise programs in the Utility industry is a MUST
• Experience implementing one or more of the following solutions - CIS (SAP or Oracle), CX solution, Field Service automation, MDM etc.
• JIRA and related tools
• Strong proficiency in SQL, Excel, and/or BI tools (e.g., Power BI, Tableau)
• Familiarity with payment gateways, tokenization, and reconciliation workflows
• Excellent communication, organization, and stakeholder management skills
• Ability to translate between business and technical requirements
• Utility industry background is a must
• PMP, CSM, or similar certification is a plus
• Expert knowledge of the project lifecycle (whether it be software development, content, release management, etc.)
• Experience working with offshore development and test resources is highly desirable.
• Expert in Microsoft Project, Word, Excel, Visio, and PowerPoint.
• Must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams.
• Perform resource allocations and workload assignments according to delivery requirements.
• Proven problem-solving ability with complex, technical, and abstract concepts.

" SEW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law ."

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