Job Description

Job Title: Sales Support Representative

Location: Kennesaw, GA

Duration: 3 months

POSITION SCOPE:

Located in Kennesaw, GA, is seeking a Global Account Manager.

A leading manufacturer of scientific equipment and consumables for the life science, pharmaceutical, and agricultural industries with a greater than 30-year history in the Atlanta area. We put our customers and our employees first. Our products are an integral part of the forefront of biomedical research, and we have thousands of references in the scientific literature. In short, it's a great place to work if you'd like to make a difference.

A global company with distribution in over 50 countries throughout the world. Our mission is to manufacture the highest quality products designed to reduce sample prep time in the lab for better and more repeatable scientific results. Due to our continued growth, we are seeking a Sales Support Representative.

REPORTS TO: Senior Business Manager

ESSENTIAL ACCOUNTABILITIES:

• Coordinates and collaborates with disparate groups within the company (lab scientists, marketing, order fulfillment, shipping, outside sales, direct teams) to meet the needs of our customers.

• Main contact for all aspects of customer order fulfillment, which include but are not limited to sales, technical support, entering and following up sales quotes, customer service, CRM data entry, as well as pre and post-sales marketing activities.

• Input, approve, and update customer data in ERP (sage) and CRM (salesforce) systems.

• Sales support includes international distributors and global teams, as well as domestic (US) customers.

• Responsible for lead management, lead follow-up, and opportunity closing throughout the territory.

• Participate in business process improvement groups and assist in driving change throughout the organization.

• Work is performed in the office.

QUALIFICATIONS:

• Bachelor's degree in life science and/or business-related field preferred

• 1-2 years of previous account management, marketing, sales or customer service experience

• Order management/ERP software familiarity (Sage, SAP, etc.)

• Salesforce or other CRM experience

• Excellent oral and written communication skills

• Ability to multitask and prioritize tasks in a busy environment

• Critical problem solving and analytical skills

• Computer proficiency and strong familiarity with Microsoft Office

• Detail-oriented with exceptional organizational skills

• Positive attitude with an ability to work well independently as well as part of a team

• Customer focused

PHYSICAL JOB REQUIREMENTS:

• Sitting, standing, and bending

• Lifting and/or moving of up to 10 lbs.

• Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear

• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

SAFETY:

• Adhere to company safety policies and procedures

• Wear required PPE (personal protective equipment) where needed

• Immediately report any unsafe conditions or other safety-related issues

WORK ENVIRONMENT:

The Company makes all selection and other employment decisions without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law(s).

In addition, the Company provides reasonable accommodations for applicants and employees with physical and mental disabilities in accordance with applicable law(s). If an accommodation is required to apply for employment, or to perform the essential job functions of a position you seek, contact Human Resources so appropriate arrangements can be made.

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