Job Description

Overview:

The Senior ERP Administrator is responsible for leading the administration, optimization, and maintenance of the Infor CloudSuite platform. This role drives process improvements, executes system updates and configurations, and ensures secure, high-performing environments across HR, Finance, Supply Chain, and enterprise modules. The administrator will also mentor junior team members and support cross-functional stakeholders.

Responsibilities:

• Administer and maintain Async and ION environments.
• Manage effective-dated requests and system update workflows.
• Oversee all aspects of user administration , onboarding, and provisioning.
• Own security design, build, and maintenance , including UI Access Control.
• Manage and support API administration across CloudSuite.
• Maintain and optimize the Administration Console .
• Administer and troubleshoot Process Server components.
• (Plus) Support WFM administration if applicable.
• Recommend and implement process improvements and governance enhancements.
• Collaborate with internal teams to ensure reliable system performance.
• Mentor junior administrators and serve as a day-to-day SME for CloudSuite administration.
• Troubleshoot platform issues and escalate through appropriate channels.

Qualifications:

• Senior-level experience administering Infor CloudSuite environments.
• Strong proficiency with Async, ION, Security, and Process Server.
• Experience with API administration and system governance.
• Strong analytical, problem-solving, and technical troubleshooting skills.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Experience leading or mentoring junior team members highly preferred.

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