Job Description

Job Title : Onboarding Specialist

Location : Richmond, VA 23219

Duration : 2+ Months (Possibility of extension depending upon business requirements and performance)

Schedule : 7:30 a.m. – 4:00 p.m.

Pay Rate : $21.98/hour

Job Summary:

• The HR Employment Specialist is responsible for providing exceptional customer service and support to selected candidates being hired across client Health Systems.
• This role serves as the first point of contact at HR Xpress for candidates being onboarded.
• The Onboarding Assistant ensures candidate completion of new hire paperwork including background check and work authorization forms.
• The OA is also responsible for keen verification of I-9 documents, accurate submittal of background and work authorization documents through 3rd party vendors in a timely manner.
• The Onboarding Assistant takes badge pictures and uploads to appropriate database.
• Lastly the Onboarding Assistant will function as a representative of client Health Systems as patrons, visitors and/or staff of the hospital may ask for directions or other questions.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:

• 0-1 years of customer service experience in a call center or area with high volume of telephone inquiries.

Experience PREFERRED

• 1-2 years of Healthcare or Human Resource experience

Education/training REQUIRED:

• High School Diploma or equivalent

Education/training PREFERRED:

• Some college coursework in HR or related field

Independent action(s) required:

• Must have aptitude for technology and be comfortable working in many different systems.
• Excellent listening and communication skills with ability to provide high quality customer service.
• Must be team-focused, self-motivated, and work with a modest degree of supervision.
• Able to multi-task in fast paced environment while being detail oriented.
• Demonstrated ability to maintain confidentiality and professionalism under any situation is critical.

Supervisory responsibilities (if applicable): N/A

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):

• Physical Lifting less than 20 lbs.
• Activities : Prolonged sitting, Repetitive motion
• Mental/Sensory : Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Reading, Logical thinking
• Emotional : Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

What are 3-5 skills the candidate must have to be considered for this role?

• Phenomenal Customer Service skills
• Punctual and Dependable
• Strong Communication skills (in-person, phone, and email)
• Multi-tasker while maintaining Superb Organization
• Keen Attention to Detail
• Self-motivated and Independent Worker
• Technology/Computer skills (use of laptop and Ipad, multi-line office phone)

Interview Schedule: 1 virtual round of interviews with Onboarding Manager and Lead Onboarding Specialist

Below is the brief introduction of SPECTRA FORCE, the benefits we offer and the disclaimers:

About Us:

Established in 2004, SPECTRA FORCE ® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA FORCE ® is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential.

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Benefits:

SPECTRA FORCE ® offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA FORCE ® provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer:

SPECTRA FORCE ® is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

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